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  • Where can I buy legitimate Pedroza products?
    You can buy authentic Pedroza products directly here on our website, from our Official Facebook Page, or from our trusted and reliable retail partners: SHOPEE: Pedroza Skin PH - Shopee Mall Verified LAZADA: Pedroza Skin PH - Lazada Mall Verified You can also click here to see the list of Pedroza’s Official Online Resellers.
  • What payment methods are currently accepted?
    Different payment options are available (Cash on delivery, debit card or online payment).
  • Can I return a purchase?
    Check out our return policy by clicking here.
  • Can I ask for a refund?
    Check out our refund policy by clicking here.
  • How can I cancel my order once I’ve placed it?
    If you wish to make any changes or cancellations to an order you made from our website or Facebook page, you may do so by sending us an email at pedroza.skin@gmail.com or by leaving us a message on our Official Facebook Page. Unfortunately, orders that have already been shipped out can no longer be changed nor cancelled.
  • How do I know if my Pedroza product is authentic?
    To ensure the authenticity of your Pedroza purchase, avoid buying products from non-credible or unlisted retailers. We encourage everyone to purchase directly from Pedroza or its official retail partners and distributors.
  • Who manufactures Pedroza?
    Pedroza products are manufactured by Azarias Pharmaceutical Laboratories Inc. located at 001 Service Road, Zone I, Pandayan, Meycauayan, Philippines.
  • What are Pedroza products made of?
    Pedroza products are made using high-quality ingredients that’s fragrance-free, colorant-free and pH-balanced which are suitable even for sensitive skin types.
  • Are Pedroza products safe to use during pregnancy and while breastfeeding?
    Pedroza provides full disclosure of its list of active and full ingredients for consumer reference. If you are pregnant or breastfeeding, we advise that you consult a doctor or refer to the ingredients in the product descriptions before introducing a new product onto your skin.
  • How can I contact Pedroza?
    We’re here to help! Click here for more information on how to get in touch with our team. You may also send us an email at pedroza.skin@gmail.com or leave us a message on our Official Facebook Page.
  • How can I be the first to know about the latest Pedroza products?
    Stay updated on the latest Pedroza products as well as ongoing promos and discounts by following our Official Facebook Page.
  • How can I share my testimony about Pedroza products?
    Get instantly famous on Pedroza’s online platforms and help others on their journey to clear skin by sharing your experience with our products! Simply leave us a message on our Official Facebook Page or email us at @pedroza.skin@gmail.com and we will publish your testimony on our homepage or social media accounts.
  • How long will it take for my order to arrive?
    Within Metro Manila: 4- 6 Calendar Days Outside Metro Manila: 7- 12 Calendar Days From Overseas: 9-18 Calendar Days *Experience free delivery and next day delivery within Metro Manila when you order directly from our website or from our Official Facebook Page. (Limited time only!)
  • Do you ship internationally?
    If you would like to arrange an order from overseas, please contact us here.

FREQUENTLY ASKED QUESTIONS

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